How Pamuuc Pre-Order Works

Every week, Pamuuc opens a Monday to Sunday preorder window. You choose the pieces, sizes and colours you want, then we make that weekly batch close to Barcelona. No warehouses of unsold inventory. No guessing which sizes and colours will sell. No seasonal markdowns. This is how we work, and this is what happens between the moment you check out and the moment your package arrives.

Why we make clothes to order

The fashion industry is built on prediction. Brands guess what you'll want six months from now, manufacture thousands of units, hope most of them sell, and mark down the rest. That system wastes fabric, wastes money, and puts pressure on you to buy things you might not actually need.

We chose a different path. Made to order means we produce exactly what our customers order, in the exact quantities requested. When you buy a Pamuuc piece, it doesn't exist yet, and that's by design.

This approach lets us do several things differently:

• We reduce speculative waste. Fewer unnecessary units are cut in the first place.
• We maintain quality. Smaller, focused batches mean tighter control at every step: cutting, sewing, embroidery, finishing and inspection.
• We can be honest about timelines and materials. No mystery supply chains. No vague promises about when you'll receive your order.
• We keep prices stable. No seasonal sales or flash discounts. What you see is what you pay.

It also means we can work with smaller suppliers and maintain real relationships. Our cotton and linen blends use European Flax certified linen where stated. Our merino comes from selected yarn lots with documentation we review batch by batch. Our cut and sew happens in the Barcelona area. Our knitwear is made with Sompunt in L'Espluga Calba, Lleida. These are not abstract partnerships. They are partnerships we can name.

How the weekly window works

Every Monday at 00:01 CET, the preorder window opens. Every Sunday at 23:59 CET, it closes. That weekly window gives you time to browse, decide and place your order.

You can order as much or as little as you want during that window. Want three pieces? Order three. Want one? Order one. Combine sizes, colours, and styles however you like. Everything you add to your cart during that week ships together in one batch.

Here's what happens after Sunday 23:59:

• We close the window and lock all orders for that week.
• Monday morning, your order moves into production.
• We begin cutting, sewing, embroidering, and finishing your pieces.
• Quality control happens at multiple stages, so we can catch issues early.
• Around day 10 to 12 after you ordered, your finished pieces are packed and handed off to GLS for EU delivery.

Your items arrive as a single shipment. If you order in week one and again in week three, those orders ship separately on their own timelines.

From order to dispatch: the timeline

Here's a realistic picture of what to expect:

• Week 1, Monday to Sunday: Preorder window is open. You place your order anytime before Sunday 23:59.
• Week 2, Monday: Production begins. Your order is cut, sewn and quality checked.
• Week 2, Thursday to Sunday (roughly): Your finished pieces are dispatched to GLS.
• Week 3: GLS delivers to you across the EU. Standard delivery is 2 to 5 working days depending on your location.

So if you order on a Tuesday, expect your package around 10 to 14 days later. If you order on a Sunday (last day of the window), it's closer to 12 to 16 days. We'll send you a dispatch notification when your order ships, including your GLS tracking number.

We're honest about the fact that this takes longer than "next day delivery." But it also means your piece was made fresh, not sitting in a warehouse for months.

What to expect while your order is in production

Once your order closes on Sunday night, we send you a confirmation email. From there, you'll hear from us at key moments:

• We'll confirm we've received your order and it's entered production.
• If there is a fabric defect, production delay or anything unexpected, we contact you to explain and solve it.
• When your order ships, you get a notification with your GLS tracking number and estimated delivery window.
• After delivery, we follow up to make sure everything arrived in good condition.

We do not send constant status updates because we respect your inbox. We do keep you in the loop at the moments that matter.

Payment is charged at checkout, not at dispatch. Once you've placed your order, it's confirmed and in production. You're not waiting for a charge to go through later.

Changing or cancelling an order

If you need to make a change, we can usually help, as long as the window is still open. If you ordered on Tuesday and want to add another size or colour, email us before Sunday 23:59 and we'll update your batch before it goes into production.

Once the window closes on Sunday night, orders are locked and headed to production. Cancellations after that point incur a €10 fee to cover the work already done, including pattern grading, material prep and planning. If you need to cancel, we'll process a refund minus that fee.

If your order arrives and it is not right, you have 30 days to return it. That includes a wrong size, a change of mind or damage in transit. There is an €8 return fee to cover shipping and inspection, which we deduct from your refund. We accept returns to our Barcelona address, and GLS can pick them up for you.

What this means for you as a customer

Made to order changes the relationship between you and what you wear. You're not buying from speculative stock. You're ordering a piece that enters production because you chose it during that weekly window.

That means:

• Transparency. You know exactly when your piece will ship and how it's made.
• No pressure to buy in bulk. Order one piece if that's all you need. You're not paying for inventory management or seasonal discounting.
• Quality you can trace. We name our suppliers. You can see where your cotton comes from, where it's woven, where it's sewn.
• A fresher piece. Your clothes aren't months old before they reach you. They're made after you order them.
• Clearer communication. We keep you updated at each stage, and you can reach us if anything changes.

The tradeoff is that it takes roughly 1.5 to 2 weeks instead of two days. If you're shopping because you actually want the piece, not because it is on sale or trending, that timeline can make sense.

Want a deeper dive into how we approach this? Head to our preorder method page for the full methodology, or read our transparency page to see how we think about impact and waste. We also write regularly about this in the journal.

For product context, see how this rhythm applies to the Linen Shirt and the Linen Midi Dress, two pieces built around the weekly preorder window.